1. Are you a factory or just a trading company? What certifications do you possess?
A: We are indeed a factory, proudly certified with CE, ISO9001, SGS, and CCC, ensuring the highest quality of our products.
Q2. Is there potential to become your brand's sales agent in our market?
A: Absolutely, we welcome new partnerships. Reach out to us via email to explore this intriguing opportunity.
Q3. What is your minimum order quantity (MOQ)?
A: Our incredibly flexible MOQ policy invites you to initiate an order with just one set, making it accessible and convenient.
Q4. How does your company handle warranties?
A: Each product is meticulously tested with a 100% quality assurance process before it leaves our hands. We provide an all-encompassing 12- or 18-month warranty, ensuring your complete peace of mind. Should any issues arise within this period, we are dedicated to resolving them swiftly and efficiently.
warranty period: In the event that any quality concerns arise that are not attributed to human error, we will promptly supply replacement parts to facilitate your repair and replacement needs, ensuring minimal disruption.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome and encourage OEM/ODM orders, offering a collaborative partnership tailored to your unique specifications.
Q6. What are the payment terms?
A: We readily accept an array of payment methods including T/T, L/C, Western Union, Cash, and more for your convenience.
Typically, we require a 30% deposit via T/T, with the remaining 70% balance payable before shipment or upon presentation of the B/L copy. For L/C transactions, 100% payment is expected at sight.
Q7. What are the packaging standards?
A: Our packaging standards are tailored to the product's capacity: smaller items are securely packaged in cartons.
For larger items, we choose pallets or robust wooden cases, meticulously ensuring the goods are well protected and easily identifiable.
Q8. Why choose us?
A: 1. For over a decade, Sanyu has been a shining star in China's industrial landscape, a brand that speaks of trust and excellence.
2. Experience a seamless user journey with our intuitive and efficient operating system that requires just a gentle touch.
3. Our commitment to reliable performance is unwavering, with top-tier components ensuring consistent and dependable quality.
4. Our aftersales service is unmatched, offering 24/7 online support so you're never without assistance.
5. We pride ourselves on our swift delivery, offering economical and secure options while meticulously overseeing every step of the process.
Q9. What is your production capacity?
A: Boasting a robust production capacity, we manufacture an impressive 3000 sets monthly. Additionally, we offer bespoke packaging solutions that align perfectly with your specific requirements, ensuring flexibility and customization.
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