1. Are you a factory or merely a trading company? What certifications do you hold?
A: We are indeed a factory, proudly certified with CE, ISO9001, SGS, and CCC to guarantee the excellence of our products.
Q2. Can I represent your brand as a sales agent in my market?
A: Absolutely, we warmly welcome new partnerships. Contact us via email to explore this exciting opportunity and join our global network.
Q3. What is your minimum order quantity (MOQ)?
A: Our adaptable MOQ policy allows you the flexibility to start your order from just one set, perfect for tailored needs and individual requirements.
Q4. How does your company handle warranties?
A: Every product is subjected to meticulous 100% quality assurance testing before shipment. We proudly offer a robust 12- or 18-month warranty to guarantee your satisfaction and peace of mind. Rest assured, during the warranty period, we are dedicated to resolving any issues swiftly and effectively.
warranty period: Should the products encounter any quality issues not attributed to human error, we will expedite the dispatch of replacement parts to address your repair and replacement needs efficiently.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome and encourage OEM/ODM orders, embracing innovation and collaboration.
Q6. What are the payment terms?
A: We are pleased to accept a variety of payment options including T/T, L/C, Western Union, Cash, and more for your convenience.
Typically, we require a T/T deposit of 30%, with the remaining 70% balance payable prior to shipment or upon receipt of the B/L copy. For L/C, 100% payment is needed at sight.
Q7. What are the packaging standards?
A: For smaller capacity items, we utilize sturdy cartons for secure packaging. When it comes to larger capacities,
we choose durable pallets or strong wooden cases to ensure the goods are well protected and clearly distinguished.
Q8. Why choose us?
A: 1. Renowned brand in China for over a decade - Sanyu, a name synonymous with excellence.
2. User-friendly operation - Effortless and efficient software; simplicity at your fingertips.
3. Reliable performance - High-grade components ensure unwavering quality and consistency.
4. Exceptional aftersales service - 24/7 online support guarantees you are never without assistance.
5. Rapid delivery - Cost-effective and secure delivery solutions; every step is meticulously managed.
Q9. What is your production capacity?
A: We manufacture 3000 sets each month, offering customized packaging solutions to cater to your unique specifications and needs.