1. Are you a factory or just a trading company? What certifications do you possess?
A: We are indeed a factory, certified with CE, ISO9001, SGS, and CCC, guaranteeing the utmost quality of our products.
Q2. Is there potential to become your brand's sales agent in our market?
A: Absolutely, we wholeheartedly welcome vibrant new partnerships! We invite you to connect with us through email to explore this exciting and rewarding opportunity together, embarking on a mutually beneficial journey.
Q3. What is your minimum order quantity (MOQ)?
A: Our incredibly accommodating MOQ policy allows you to initiate an order with just a single set, making the process both accessible and convenient for all our clients, ensuring no barriers stand in the way of your business aspirations.
Q4. How does your company handle warranties?
A: Every one of our products undergoes an exhaustive 100% quality assurance process before it leaves our facility. We proudly offer comprehensive warranties of 12 or 18 months, ensuring your complete peace of mind. Rest assured, if any issues arise within this timeframe, we are committed to resolving them swiftly and efficiently, providing you with outstanding support and satisfaction.
warranty period: In the event of any quality issues not caused by human error, we will promptly supply replacement parts, facilitating necessary repairs or replacements to ensure minimal disruption to your operations and maintain seamless productivity.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome and enthusiastically encourage OEM/ODM orders, offering a bespoke partnership that is precisely tailored to your unique specifications and requirements, supporting innovation and creativity.
Q6. What are the payment terms?
A: We are pleased to accept a wide array of payment methods, including T/T, L/C, Western Union, Cash, and more, all meticulously designed to offer you the utmost convenience and flexibility.
Typically, we require a 30% deposit via T/T, with the remaining 70% balance due before shipment or upon the presentation of the B/L copy. For L/C transactions, 100% payment is expected at sight to streamline the process and enhance efficiency.
Q7. What are the packaging standards?
A: Our packaging standards are meticulously crafted to align with the product's capacity: smaller items are securely encased in durable cartons, offering maximum protection and ensuring safe transit.
For larger items, we opt for robust pallets or sturdy wooden cases, ensuring the goods are meticulously shielded and easily identifiable during transport, providing peace of mind and assurance.
Q8. Why choose us?
A: 1. For over a decade, Sanyu has been a beacon of excellence in China's industrial landscape, synonymous with unparalleled trust and quality, standing as a testament to our commitment.
2. Enjoy a seamless user experience with our intuitive and efficient operating system, which functions effortlessly with just a gentle touch, offering ease and precision.
3. Our unwavering commitment to reliable performance is rooted in top-tier components, ensuring consistent and dependable quality in every product, every time.
4. Our unrivaled aftersales service provides 24/7 online support, ensuring you are never left without assistance, delivering peace of mind around the clock.
5. We pride ourselves on swift delivery, providing economical and secure options while meticulously overseeing every step of the process, guaranteeing your satisfaction.
Q9. What is your production capacity?
A: With a robust production capacity, we manufacture an impressive 3000 sets each month. Additionally, we offer bespoke packaging solutions that align perfectly with your specific needs, ensuring flexibility and customization tailored just for you, enhancing your business's branding.
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