1. Are you a factory or just a trading company? What certifications do you possess?
A: We are indeed a factory, endowed with certifications such as CE, ISO9001, SGS, and CCC, reflecting our unwavering commitment to the highest quality standards.
Q2. Is there potential to become your brand's sales agent in our market?
A: Absolutely, we wholeheartedly welcome new partnerships! We invite you to connect with us via email to explore this exciting and rewarding opportunity together.
Q3. What is your minimum order quantity (MOQ)?
A: Our incredibly accommodating MOQ policy allows you to start an order with just a single set, making the process both accessible and convenient for all our clients.
Q4. How does your company handle warranties?
A: Each of our products undergoes a rigorous 100% quality assurance process before it leaves our facility. We offer comprehensive 12- or 18-month warranties to ensure your total peace of mind. If any issues arise within this timeframe, we are committed to resolving them swiftly and efficiently, providing you with outstanding support.
warranty period: In the event of any quality issues not caused by human error, we will promptly supply replacement parts, facilitating any necessary repairs or replacements to ensure minimal disruption to your operations.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome and enthusiastically encourage OEM/ODM orders, offering a partnership that is tailored to your unique specifications and requirements.
Q6. What are the payment terms?
A: We are pleased to accept a wide array of payment methods including T/T, L/C, Western Union, Cash, and more, all designed to offer you utmost convenience.
Typically, we require a 30% deposit via T/T, with the remaining 70% balance due before shipment or upon presentation of the B/L copy. For L/C transactions, 100% payment is expected at sight to streamline the process.
Q7. What are the packaging standards?
A: Our packaging standards are meticulously tailored to match the product's capacity: smaller items are securely encased in durable cartons for maximum protection.
For larger items, we opt for robust pallets or sturdy wooden cases, ensuring the goods are meticulously protected and easily identifiable during transport.
Q8. Why choose us?
A: 1. For over a decade, Sanyu has been a beacon of excellence in China's industrial landscape, synonymous with trust and quality.
2. Enjoy a seamless user experience with our intuitive and efficient operating system, which functions with just a gentle touch.
3. Our unwavering commitment to reliable performance is rooted in top-tier components, ensuring consistent and dependable quality every time.
4. Our aftersales service is unrivaled, offering 24/7 online support so you are never left without assistance.
5. We pride ourselves on swift delivery, providing economical and secure options while meticulously overseeing every step of the process.
Q9. What is your production capacity?
A: With a robust production capacity, we manufacture an impressive 3000 sets each month. Additionally, we offer bespoke packaging solutions that align perfectly with your specific needs, ensuring flexibility and customization tailored just for you.
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