1. Are you a factory or merely a trading company? What certifications do you hold?
A: We are indeed a factory, fully certified with CE, ISO9001, SGS, and CCC to guarantee our product quality.
Q2. Can I represent your brand as a sales agent in my market?
A: Absolutely, we welcome new partnerships. Contact us via email to explore this exciting opportunity.
Q3. What is your minimum order quantity (MOQ)?
A: Our flexible MOQ policy allows you to order starting from just one set.
Q4. How does your company handle warranties?
A: Every product undergoes rigorous 100% quality testing before dispatch. We offer a comprehensive 12- or 18-month warranty to ensure your peace of mind. During the warranty period, we are committed to addressing any issues promptly.
warranty period: If the goods encounter any quality issues not caused by human factors, we will promptly dispatch replacement parts for your repair and replacement needs.
Q5. Can you accept OEM orders?
A: Absolutely! OEM/ODM orders are warmly welcomed and encouraged.
Q6. What are the payment terms?
A: We readily accept T/T, L/C, Western Union, Cash, and more.
Typically, we require a T/T deposit of 30% with the remaining 70% balance payable before shipment or against the copy of the B/L. For L/C, 100% payment is required at sight.
Q7. What are the packaging standards?
A: For items of smaller capacity, we utilize cartons for packaging. In the case of larger capacities,
we opt for pallets or robust wooden cases to ensure the goods are well distinguished and protected.
Q8. Why choose us?
A: 1. Renowned brand in China for over a decade - Sanyu
2. User-friendly operating system - Intuitive and efficient software; a gentle touch is all it takes
3. Reliable performance - Top-tier components guarantee consistent quality
4. Outstanding aftersales service - 24/7 online support ensures you're never left without assistance
5. Swift delivery - Economical and secure delivery options; we oversee every step
Q9. What is your production capacity?
A: We manufacture 3000 sets monthly and offer customized packaging solutions to meet your specific needs.