1. Are you a factory or just a trading company? What certifications do you hold?
A: As a testament to our manufacturing prowess, we are indeed a factory, proudly certified with CE, ISO9001, SGS, and CCC. These accolades underscore the exceptional quality and reliability synonymous with our products.
Q2. Can I represent your brand as a sales agent in my market?
A: Absolutely, we are thrilled to cultivate new partnerships. Kindly contact us via email to explore the exhilarating possibilities of representing our esteemed brand.
Q3. What is your minimum order quantity (MOQ)?
A: Our MOQ policy is crafted for flexibility and ease, allowing you to commence with just one set. This approach ensures seamless alignment with your unique business goals.
Q4. How does your company handle warranties?
A: Committed to excellence, we conduct thorough 100% quality testing before dispatch. We offer a robust 12- or 18-month warranty, pledging swift resolutions to any issues for your utmost peace of mind.
warranty period: In the event of quality issues unrelated to human error, we expedite the dispatch of replacement parts to promptly meet your repair and replacement needs.
Q5. Can you accept OEM orders?
A: Certainly! We are eager to embrace OEM/ODM orders, fostering customization and innovation to suit your distinct preferences.
Q6. What are the payment terms?
A: We provide an array of payment methods for your convenience, including T/T, L/C, Western Union, and more, ensuring smooth financial transactions.
A T/T deposit of 30% is typically required, with a 70% balance paid before shipment or upon presentation of the B/L copy. For L/C transactions, full payment is due at sight.
Q7. What are the packaging standards?
A: We prioritize secure packaging by using cartons for smaller items, while opting for sturdy wooden cases or pallets for larger capacities,
ensuring your goods remain protected and easily identifiable throughout transit.
Q8. Why choose us?
A: 1. Renowned brand - With over a decade of excellence, Sanyu is synonymous with superior quality.
2. Effortless operation - Our user-friendly software ensures efficiency with minimal effort.
3. Reliable performance - Our products are built with premium components for consistent, dependable quality.
4. Outstanding aftersales service - Enjoy 24/7 online support for peace of mind.
5. Fast delivery - We provide safe, cost-effective delivery, managing each step with precision.
Q9. What is your production capacity?
A: Boasting a robust production line, we manufacture 3000 sets monthly, offering customizable packaging solutions to meet your needs.