1. Are you a factory or just a trading company? What certifications do you possess?
A: We are genuinely a factory, fully equipped with CE, ISO9001, SGS, and CCC certifications, ensuring the impeccable quality of our products.
Q2. Can I represent your brand as a sales agent in my market?
A: Certainly, we wholeheartedly embrace new partnerships. Reach out to us via email to explore this thrilling and rewarding opportunity.
Q3. What is your minimum order quantity (MOQ)?
A: Our adaptable MOQ policy is thoughtfully crafted with your convenience in mind, allowing you to commence your order with just a single set. This flexibility ensures you can seamlessly meet the unique demands of your business.
Q4. How does your company handle warranties?
A: We uphold the highest standards by conducting 100% rigorous quality testing before dispatch. To demonstrate our unwavering commitment to excellence, we provide a comprehensive 12- or 18-month warranty, ensuring that any concerns are resolved swiftly and efficiently for your peace of mind.
warranty period: Should any quality issues arise that are not due to human error, we will promptly send replacement parts to meet your repair and replacement needs without delay.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome OEM/ODM orders and inspire innovation and customization tailored precisely to your needs.
Q6. What are the payment terms?
A: We offer an extensive range of payment options for your ease and convenience, including T/T, L/C, Western Union, Cash, and more.
Typically, a T/T deposit of 30% is required, with the remaining 70% balance payable before shipment or against the copy of the B/L. For L/C transactions, 100% of the payment is due at sight.
Q7. What are the packaging standards?
A: We ensure robust and secure packaging by using cartons for smaller items, while for larger capacities,
we opt for durable wooden cases or pallets, guaranteeing that your goods are securely protected and easily identifiable.
Q8. Why choose us?
A: 1. Prestigious brand in China for over a decade - Sanyu, a name that is synonymous with exceptional quality
2. Intuitive operation - Our user-friendly software is crafted for ease and efficiency; just a gentle touch is all it takes
3. Dependable performance - Our products boast top-tier components ensuring unparalleled reliability and consistent quality
4. Exceptional aftersales service - 24/7 online support ensures that expert assistance is always just a click away
5. Rapid delivery - We provide secure and cost-effective delivery options, managing each step with remarkable precision
Q9. What is your production capacity?
A: Our impressive production line manufactures an astonishing 3000 sets monthly, with the flexibility to offer bespoke packaging solutions tailored precisely to your unique specifications.