1. Are you a factory or just a trading company? What certifications do you possess?
A: We are indeed a factory, proudly certified with CE, ISO9001, SGS, and CCC, ensuring the highest quality of our products.
Q2. Is there potential to become your brand's sales agent in our market?
A: Absolutely, we warmly welcome new partnerships with open arms. Reach out to us via email, and together we can explore this intriguing opportunity, paving the way for mutual growth and success.
Q3. What is your minimum order quantity (MOQ)?
A: Our incredibly flexible MOQ policy invites you to initiate an order with just one set, making it accessible and convenient for businesses of all sizes to experience our exceptional products.
Q4. How does your company handle warranties?
A: Each product undergoes meticulous testing through a rigorous 100% quality assurance process before it leaves our hands. We provide a comprehensive 12- or 18-month warranty period, ensuring complete peace of mind. Should any issues arise within this period, we are dedicated to resolving them swiftly and efficiently, ensuring your operations remain uninterrupted.
warranty period: In the event that any quality concerns arise that are not attributed to human error, we will promptly supply replacement parts for a seamless repair and replacement experience, ensuring minimal disruption to your business.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome and encourage OEM/ODM orders, offering a collaborative partnership tailored to your unique specifications and creative visions.
Q6. What are the payment terms?
A: We readily accept an array of payment methods including T/T, L/C, Western Union, Cash, and many more to facilitate your convenience and ease of transaction.
Typically, we require a 30% deposit via T/T, with the remaining 70% balance payable before shipment or upon presentation of the B/L copy. For L/C transactions, 100% payment is expected at sight, providing transparency and security in every transaction.
Q7. What are the packaging standards?
A: Our packaging standards are meticulously tailored to the product's capacity and requirements. Smaller items are securely packaged in durable cartons to ensure safety during transit.
For larger items, we select pallets or robust wooden cases, meticulously ensuring that the goods are well-protected and easily identifiable throughout their journey, reaching you in pristine condition.
Q8. Why choose us?
A: 1. For over a decade, Sanyu has been a shining star in China's industrial landscape, a brand synonymous with trust, innovation, and excellence.
2. Experience a seamless user journey with our intuitive and efficient operating system that requires just a gentle touch to achieve remarkable results.
3. Our unwavering commitment to reliable performance is reflected in the use of top-tier components, ensuring consistent and dependable quality with every product we deliver.
4. Our aftersales service is unmatched, offering 24/7 online support so you're never without the assistance you need, whenever you need it.
5. We pride ourselves on our swift delivery, offering economical and secure options while meticulously overseeing every step of the process to ensure your satisfaction.
Q9. What is your production capacity?
A: Boasting a robust production capacity, we manufacture an impressive 3000 sets monthly. Additionally, we offer bespoke packaging solutions that align perfectly with your specific requirements, ensuring flexibility, customization, and utmost satisfaction.
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