1. Are you a factory or just a trading company? What certifications do you possess?
A: We are genuinely a factory, proudly certified with CE, ISO9001, SGS, and CCC. This guarantees the superior quality of our products.
Q2. Can I represent your brand as a sales agent in my market?
A: Certainly, we welcome dynamic new partnerships to expand our brand's reach. Reach out to us via email to explore this thrilling opportunity and become part of our growing global family.
Q3. What is your minimum order quantity (MOQ)?
A: Our adaptable MOQ policy is designed with your convenience in mind, enabling you to initiate your order with just a single set. This flexibility ensures you can fulfill your unique business goals efficiently.
Q4. How does your company handle warranties?
A: We uphold the highest standards with 100% rigorous quality testing before dispatch. We back our commitment to excellence with a comprehensive 12- or 18-month warranty, promising to address any issues swiftly and ensuring total peace of mind.
warranty period: If any quality issues arise that are not due to human error, we will promptly send replacement parts to meet your repair and replacement needs swiftly.
Q5. Can you accept OEM orders?
A: Absolutely! We warmly welcome OEM/ODM orders, actively fostering innovation and customization to perfectly suit your specific requirements.
Q6. What are the payment terms?
A: We offer a diverse array of payment options for your convenience, including T/T, L/C, Western Union, Cash, and more to ensure ease of transaction.
Typically, a T/T deposit of 30% is required, with the remaining 70% balance payable before shipment or against the copy of the B/L. For L/C transactions, 100% of the payment is required at sight.
Q7. What are the packaging standards?
A: Our packaging is robust, utilizing cartons for smaller items, while for larger capacities,
we select durable wooden cases or pallets, ensuring the goods are securely protected, easily identifiable, and reach you in pristine condition.
Q8. Why choose us?
A: 1. Prestigious brand in China for over a decade - Sanyu, a name synonymous with outstanding quality and trust
2. Intuitive operation - Our user-friendly software is crafted for ease and efficiency; a gentle touch is all that's needed
3. Dependable performance - Our products incorporate top-tier components for unwavering reliability and consistent quality
4. Exceptional aftersales service - 24/7 online support ensures expert assistance is always available
5. Rapid delivery - We provide secure, cost-effective delivery options, meticulously managing each step for precision
Q9. What is your production capacity?
A: Our state-of-the-art production line manufactures an impressive 3000 sets monthly, with the adaptability to offer bespoke packaging solutions tailored to your specific needs.